Multi-Channel Customer Service

Your customers don't care that you only have one support person. They message you on WhatsApp at 11 PM, send an email at 6 AM, and DM you on Instagram during lunch. You're playing whack-a-mole across 3 platforms, copy-pasting the same answers, and still missing messages. By the time you respond, they've already told someone you're slow.

Handle the 10% that actually need a human. Everything else is handled before you even see it.

1. Unified inbox aggregates WhatsApp, email, and Instagram DMs via API. Every message from every channel funnels into one stream. No more tabbing between apps. No more missing a message because you were looking at the wrong screen.
2. Claude Haiku classifies intent and checks against your FAQ/knowledge base. The model reads the message, figures out what the customer actually wants, and matches it against your existing documentation. It handles this in under a second.
3. Auto-replies to tier-1 questions: hours, pricing, status, how-to. The questions you answer 20 times a day — business hours, shipping status, pricing, basic how-to — get answered instantly. Same quality every time, no typos, no bad days.
4. Flags complex, emotional, or escalation-worthy messages for human review. Angry customer? Refund request? Something the AI isn't sure about? It gets flagged and routed to you immediately, with full context attached.
5. Every interaction logged with category, sentiment, and resolution. You get a clean record of what was asked, how the customer felt, and how it was resolved. No more guessing what your support volume looks like.